A note about our online order process. Due to the current COVID19 situation & our reduced store hours, all online orders may experience a delay in processing & shipping. Certain line items may be in low supply or out of stock. We thank you for your patience, understanding & ongoing support as we navigate our way through these unusual times. #PLEASESTAYSAFE - FREE SHIPPING ON ALL ORDERS OVER $75 - SWEET!

Shipping & Delivery

IMPORTANT NOTICE RE SHIPPING & DELIVERY - due to the current health advice during COVID-19, our shipping policies are adapting in accordance to the current government requirements. As such we have limited our shipping capabilities to Thursdays only. All orders must be received no later than the Tuesday cut off, to ensure same week Thursday dispatch or delivery.

NB: Please also note that during this time we are not able to offer a click & collect service.

"We are grateful for your patience & understanding during this unchartered period."

#staysafe #stayhome 

SHIPPING - of all orders is via $10 flat rate standard Australia Post and is available Australia wide.

NB - Express Shipping or Registered Post attracts additional charges.

FREE SHIPPING - is available Australia wide for all orders of $99 and over.

DELIVERY - is free and available to Kangaroo Valley residents only.

CLICK & COLLECT - shop with us online and collect in store.

Shipping

Do you offer free shipping?
Sweet As Kangaroo Valley™ offers free shipping to customers on orders $99.00 and over.

How long will it take for my order to be shipped? 
If you have placed your order prior to 12 noon on a business day Monday through Friday, your order will be shipped on the same day.  Orders placed after 12 noon will be shipped the following business day. Orders placed over a weekend will be shipped on the first available business day. Please note that we do not ship orders on weekends.

How long will it take to receive my order?
The arrival of your order will depend on your location and the method you select to ship. 

Shipping via Australia Post estimates:
(NB: these are guides for delivery times not guarantees)

  • Regular Parcel Post: 2 - 6 working days Australia-wide.
  • Express Parcel Post: 1 - 3 working days Australia-wide in capital cities within the Australia Post's specified zones.

Shipping Carriers [Within Australia]:
We choose to use Australia Post to deliver all purchases made within Australia. You may select the option of either Regular Parcel Post or Express Parcel Post. Either option will have tracking. 

(Please allow a little longer for regional destinations) 

Are there any restrictions on items to be shipped?
Shipping regulations within Australia only ask that flammable goods such as aerosoles are not shipped via Express/Air Delivery. Any flammables will be shipped via Regular Australia Post - ground shipping.